Effective Date: 01-March-2025
1. Introduction
At Carallz.com , we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.
2. Information We Collect
Personal Information:
Account Details: Name, email address, phone number, and mailing address when you register or make a purchase.
Payment Information: Credit card details or other payment data, processed securely by our payment gateway.
Non-Personal Information:
Usage Data: Browser type, IP address, device information, pages visited, and time spent on our site.
Cookies and Tracking Technologies: Data collected through cookies or similar technologies to improve your browsing experience.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders.
Provide, operate, and maintain our website and services.
Personalize your experience and deliver relevant content and promotions.
Communicate with you about your account or transactions, updates, and offers.
Improve our website, troubleshoot issues, and monitor usage trends.
Comply with legal obligations and protect our rights.
4. Sharing Your Information
We may share your information with:
Service Providers: Third-party vendors who help us with payment processing, shipping, data analysis, and marketing.
Legal Authorities: In response to lawful requests or as required by applicable law.
Business Partners: With your explicit consent, to provide you with information about related products or services.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Enhance your experience on our website.
Analyze site traffic and usage trends.
Deliver personalized content and targeted advertisements.
You can control cookie preferences through your browser settings, though disabling cookies may affect the functionality of the site.
6. Data Security
We implement a range of security measures to maintain the safety of your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Please contact us if you have any concerns regarding your information’s security.
7. Your Rights and Choices
Depending on your location, you may have the right to access, update, correct, or delete your personal information. You can also opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
8. International Data Transfers
Your information may be transferred to and stored on servers located outside your home country. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
9. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so that we can promptly remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Mailing Address: Gulf Power Auto Spare Parts Tr LLC SP, Industrial Area 4, Sharjah
Effective Date: 01-March-2025
1. Overview
At Carallz.com , we strive to ensure our customers receive high-quality parts. If you are not completely satisfied with your purchase, our Parts Return Policy provides guidelines for returns, exchanges, or refunds for eligible parts.
2. Eligibility for Returns
Eligible Items: Only parts purchased directly from Carallz.com are eligible for return. To qualify, the part must be in its original condition, unused, and include all original packaging and accessories.
Defective or Damaged Parts: If you receive a defective or damaged part, please contact us within 5 days of receipt for a replacement, repair, or refund.
Incorrect Parts: If you receive an incorrect part, please notify us immediately so we can arrange for the correct item to be sent.
3. Timeframe for Returns
Standard Return Period: You must initiate your return request within 30 days of the delivery date.
Extended Periods: In cases of reported defects or discrepancies, the return window may be extended at the discretion of Carallz.com .
4. Return Process
Initiate a Return: To begin a return, please contact our Customer Service team at [email protected] or +971528001577 with your order number, details of the part, and reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back.
Packaging and Shipping: Please securely package the item in its original packaging. Carallz.com is not responsible for items lost or damaged during return shipping unless a pre-paid return label is provided.
5. Refunds, Replacements, and Exchanges
Refunds: After receiving and inspecting your return, we will process a refund to your original method of payment, excluding any shipping charges (unless the return is due to our error).
Replacements and Exchanges: If you prefer an exchange or a replacement for a defective or incorrect part, we will arrange this at no additional cost.
Processing Time: Refunds and exchanges are processed within 7-10 business days after receiving your return.
6. Non-Returnable Items
Parts that have been installed, altered, or show signs of use are not eligible for return unless they are defective.
Custom or specially ordered parts may not be eligible for return. Please review your product description or contact customer service for further details.
7. Restocking Fee
In cases where the part is returned for reasons other than a defect, damage, or error on our part, a restocking fee of 5% may be applied. This fee will be deducted from your refund.
8. Contact Information
For any questions or assistance regarding your return, please contact us:
Email: [email protected]
Phone: +971528001577
Mailing Address: Gulf Power Auto Spare Parts Tr LLC SP, Industrial Area 4, Sharjah
9. Policy Amendments
Carallz.com reserves the right to amend this Parts Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.
Effective Date: 01-March-2025
1. Overview
At Carallz.com , we are dedicated to providing high-quality battery products. This Battery Warranty Claim Policy outlines the warranty coverage, eligibility criteria, claim process, and limitations regarding warranty claims for battery products purchased from our website.
2. Warranty Coverage
Warranty Period: All battery products come with a warranty period of either 12 or 18 months from the original date of purchase. Please review your product description or contact customer service for further details.
Covered Defects: This warranty covers defects in materials and workmanship under normal use. If a battery fails to perform according to its specifications due to a manufacturing defect, it is eligible for a warranty claim.
Repair or Replacement: At our discretion, Carallz.com will either replace it with a new, or, in some cases, issue a refund for the purchase price.
3. Eligibility for Warranty Claims
Valid Purchase: The battery must have been purchased directly from Carallz.com .
Proper Use: The product must have been used according to the provided instructions and within the recommended operating conditions.
Timely Claim: Warranty claims must be submitted within the warranty period. Claims made after the warranty period will not be eligible.
Exclusions: Damage caused by misuse, abuse, accidents, unauthorized repairs, modifications, or normal wear and tear is not covered under this warranty.
4. Warranty Claim Process
Initiating a Claim:
Contact our Customer Support team at [email protected] or +971528001577 with your order number, details of the issue, and supporting documentation such as photos or videos.
Provide a detailed description of the defect and any troubleshooting steps you have taken.
Review and Authorization:
Once your claim is received, our technical team will review the details and may request additional information or diagnostic tests.
If your claim is approved, you will receive a Return Merchandise Authorization (RMA) number along with shipping instructions.
Inspection:
Upon receipt, the returned battery will be inspected to verify the defect. If the defect is confirmed and deemed covered under this policy, Carallz.com will proceed with replacement, or refund as described above.
Resolution Timeframe:
We aim to process all approved warranty claims within 1 business days after receiving the warranty claim.
5. Limitations of Liability
Extent of Liability: Carallz.com ’s liability under this warranty is limited to the replacement of the defective battery or the refund of the purchase price. In no event shall Carallz.com be liable for any incidental or consequential damages.
No Implied Warranties: This warranty is provided in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
6. Amendments and Updates
Carallz.com reserves the right to modify or amend this Battery Warranty Claim Policy at any time. Any changes will be posted on our website along with an updated effective date.
7. Contact Information
For any questions, warranty claims, or further assistance regarding this policy, please contact us at:
Email: [email protected]
Phone: +971528001577
Mailing Address: Gulf Power Auto Spare Parts Tr LLC Sp, Industrial Area 4, Sharjah
Effective Date: 01-March-2025
1. Introduction
Carallz.com collaborates with a variety of third party service providers to enhance and support our ecommerce operations. This Third Party Service Policy explains how these services are integrated into our platform, the nature of our relationship with these providers, and the limitations of our responsibility regarding their services.
2. Third Party Service Providers
Carallz.com partners with external vendors and service providers for services including, but not limited to:
Payment Processing: Secure handling of payment transactions.
Shipping and Logistics: Fulfillment and delivery of orders.
Customer Support and Marketing: Tools and platforms used for customer communications and promotional activities.
Analytics and Advertising: Data collection and marketing optimization services.
These providers are independently operated, and Carallz.com does not control or monitor their individual business practices.
3. Data Collection and Privacy
Sharing of Information: In order to facilitate your transactions and enhance your experience, Carallz.com may share certain information (such as contact and payment details) with third party service providers.
Privacy Practices: Each third party provider has its own privacy policy governing the use of your data. Carallz.com is not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies for more information.
Data Security: While Carallz.com employs industry-standard security measures, the security of information shared with third parties is subject to their respective policies and practices.
4. Terms and Conditions
Independent Services: When you use a third party service via Carallz.com, your interaction is governed by the terms and conditions of that third party.
No Endorsement: The inclusion of third party service links, tools, or integrations on our website does not imply an endorsement or guarantee of the quality or reliability of their services.
Your Responsibility: Any issues arising from your use of third party services (such as transaction errors or delivery delays) should be addressed directly with the relevant provider.
5. Limitation of Liability
No Control Over Third Parties: Carallz.com does not have control over third party services and cannot be held liable for any errors, omissions, interruptions, or failures related to these services.
Exclusion of Damages: In no event shall Carallz.com be liable for any direct, indirect, incidental, or consequential damages arising from your use of third party services.
Indemnification: You agree to hold Carallz.com harmless from any claims or disputes resulting from your interactions with third party service providers.
6. Modifications to This Policy
Carallz.com reserves the right to update or modify this Third Party Service Policy at any time. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy periodically.
7. Contact Information
If you have any questions, concerns, or require further information regarding this policy, please contact us at:
Email: [email protected]
Phone: +971528001577
Mailing Address: Gulf Power Auto Spare Parts Tr LLC SP, Industrial Area 4, Sharjah
Carallz.com is an integral part of Gulf Power Auto Spare Parts TR LLC SP, operating under license number 791910 registered in Sharjah. All products, services, and information provided on this website are for general informational purposes only and do not constitute legal, financial, or professional advice. Gulf Power Auto Spare Parts TR LLC SP assumes no responsibility for any errors or omissions in the content provided and reserves the right to update or modify the information without prior notice. Users are encouraged to verify details independently and consult appropriate professionals when necessary.